Application of Terms and Conditions

 a. These Terms and Conditions shall apply to all users and customers of the Website, as well as all users and customers who make online and/or offline payments through PISOPAY.COM INC. (hereinafter “Pisopay”)’s Payment Solution Services (hereinafter the “Payment Website”). Prior to conducting any transaction or payment via the Payment Website, you are strongly advised to carefully review these Terms and Conditions along with Pisopay’s Payment Website Terms and Conditions, which can be found at www.pisopay.com.ph

 b. By making a payment through the Website and the Pisopay Payment Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Pisopay reserves the right to modify these Terms and Conditions, in whole or in part, at any time without prior notice.

 c. You are responsible for periodically reviewing the Terms and Conditions to stay informed of your rights and obligations. Continued use of the Website and the Payment Website after any changes have been published constitutes your binding acceptance of the updated Terms and Conditions.

d. If you do not agree with any part of these Terms and Conditions at any time, you must immediately cease all use of the Website and the Payment Website.

Articel 1. Website Terms of use. 

1.1.  We use Pisopay for payments, orders, and delivery tracking, and we are not responsible for any transaction failures or delivery issues.

1.2.  Before making a payment, please review Pisopay’s Terms (www.pisopay.com.ph). Using the Payment Website means you agree to both our Terms and Pisopay’s Terms.

1.3. Please check any card fees or over-the-counter payment charges in advance. 

1.4. Credit/debit card information and personal data are handled solely by Pisopay. Make sure your information is accurate and keep a copy of your transaction slip or invoice.

1.5 The Payment Website is provided securely, but we are not liable for unauthorized access or hacking.

1,6 We are not responsible for any loss or damage arising from the use of the Website or Payment Website, or from circumstances beyond our control.

Articel 2. Content Information 

2.1.  We make every effort to provide accurate product information on the Website and Pisopay Payment Website, but accuracy and up-to-date information are not guaranteed.

2.2. Materials on the Website and Payment Website (including product info, images, stock, and pricing) are for reference only and may differ from the actual products.

2.3. Important facts should be verified before placing an order, and the reliability, accuracy, or usefulness of the information is not guaranteed.

2.4. If a product is not as described, the only remedy is to return it unused (excluding non-returnable items).

Articel 3. Pricing Policy 

3.1. Prices on the Website and Pisopay Payment Website are in Philippine Peso and may not include taxes, payment fees, or delivery charges.

3.2. Unless otherwise stated, any accessories shown in any image of products are not included in the price.

3.3. Prices may change without prior notice due to supplier changes or market conditions.

3.4. Errors in pricing, product descriptions, or orders may occur, and the Company reserves the right to accept, refuse, or cancel any order.

3.5. In the case of mispriced items, the Company may contact you for instructions or cancel your order, even if payment has already been processed.

Articel 4. Offer to Purchase 

4.1.  Items displayed on the Website are for advertising purposes only and represent goods available at stores/branches.

4.2. Clicking “Buy Now,” “Add to Cart,” “Process Payment,” or similar buttons constitutes a submission of a purchase offer, which the Company may accept or reject.

Articel 5. Order and Identity Verification Requirements

5.1. Information Required for Online Orders
 a. Customer Name
 b. Email Address
 c. Home/Delivery Address
 d. Phone Number

5.2 Identification Required for Delivery or Pickup
 a. Primary ID (choose 1): UMID, Driver’s License, PRC ID, GSIS ID, Passport
 b. Secondary ID (choose 2): Voter’s ID, Postal ID, TIN ID, Senior Citizen ID, NBI ID, Company ID

5.3. Additional Requirements for Authorized Representative
 a. Signed authorization letter from the registered buyer and/or cardholder
 b. Clear copy of the registered buyer and/or cardholder’s valid ID
 c. Clear copy of the representative’s valid ID

Articel 6. Order Submission and Processing Procedure. 

6.1. Order processing time: Monday to Saturday, 9:00 AM – 4:00 PM (Manila Time). Orders placed after cut-off will be processed on the next business day.

6.2. For third-party/overseas card payments, additional documents are required: cardholder’s authorization letter, cardholder ID, and recipient ID.

6.3. International credit card use requires a valid international ID.

6.4. Additional information or documents may be requested before order confirmation (submission deadline: within 7 days from the order date).

6.5. Orders may be refused or canceled due to reasons such as single-customer purchase limits.

6.6. A confirmation email will be sent once verification is completed.

6.7. Products are generally available within 24 hours after order acceptance. If out of stock, the customer will be notified and may cancel the order.

Articel 7. Order Acceptance. 

7.1. We may refuse or cancel orders for various reasons, including stock limitations, product/price errors, or credit and fraud issues.

7.2. Additional information (e.g., phone number, address) may be requested for order approval.

7.3. If an order is canceled, the payment will be refunded to the card or payment account.

7.4. Stock information is based on the latest updates and may change; if a product is unavailable, you will be notified by phone or email.

7.5. Refunds are generally not provided for simple change of mind, wrong selection, or finding a lower price elsewhere, so please review your order carefully before purchase.

Articel 8. Payment

8.1. Payments via the Pisopay Payment Website can be made using credit/debit cards, eMoney accounts, online bank transfers, or OTC (cash payments).

8.2. OTC payments will be automatically canceled if the reference number confirmation is not received within 2 days.

8.3. We and Pisopay are not responsible for any loss resulting from incorrect shipping/payment information or remittance errors.

8.4. Transactions may be suspended or canceled pending verification of the customer’s authorization to use a particular payment method.

8.5. No claims can be made for errors, disruptions, or failures related to any payment method.

8.6. We and Pisopay reserve the right to modify, temporarily suspend, or permanently discontinue any payment method without prior notice.

Articel 9. Payment Refund 

9.1. Refunds will be made to the original payer using the original payment method.

9.2. For OTC payments, refunds can be made via bank transfer or check pick-up at the designated branch, provided accurate bank account information is supplied.

9.3. Refund amounts will be deducted by any payment, handling, and shipping fees incurred.

9.4. Refund processing time may vary depending on the bank or payment service provider, and refunds are only processed upon acceptance of a valid return.

9.5. We reserve the right to modify the refund process at any time without prior notice.

Articel 10. Delivery and Pick up 

10.1. Delivery is handled by the company, its affiliates, or third-party providers to the address specified in the order.

10.2. Shipping and packing fees are based on the order.

10.3. Estimated delivery times:
 a. Metro Manila: 1–3 working days
 b. Luzon: 5–7 working days
 c. Visayas & Mindanao: 8–13 working days 

10.4. A confirmation letter and valid ID are required upon delivery or pickup.

10.5. In the absence of the customer, an authorized representative with a signed authorization letter and relevant ID copies can receive the product.

10.6. Products will not be released if the above requirements are not met.

10.7. Delivery may fail due to recipient absence or incorrect/incomplete address.  Additional delivery fees may apply for failed attempts; after three failed attempts, the transaction is canceled and fees are forfeited.

10.8. Product availability is subject to stock; delivery times are estimates and may be delayed.

10.9. In case of delayed delivery, customers will be notified by email. If the customer does not notify within 3 days of the projected delivery date, the product is deemed received.

Articel 11. Order Cancellation 

11.1. Orders may be cancelled due to force majeure, stock shortages, system errors, or non-compliance with order requirements.

11.2. Customers will be notified via email, and only an authorized company representative can process refunds.

11.3. To cancel an order, check the Pisopay payment notification, track your order, and if the product is not in transit, click “Cancel your Order.”

11.4. Cancellation confirmation will be sent via email; any transaction fees incurred are non-refundable.

11.5. If the product becomes unavailable, the company may stop in-transit deliveries, suspend further shipments, and/or terminate the customer contract immediately.

Articel 12. Return and Exchange 

12.1. Returns or exchanges due to change of mind are not allowed; only defective products can be returned or exchanged.

12.2. Defective items must be reported within 7 days of receipt via email or phone. Reports after 7 days will be investigated, but exchanges are subject to the manufacturer’s decision.

12.3. Returned items must be in original condition, shipped prepaid, insured for the full purchase price, and include the original sales invoice. Shipping and handling fees are non-refundable.

12.4. Valid reasons for return:
 a. Item not as advertised
 b. Wrong item delivered
 c. Damaged item
 d. Defective item
 e. Missing accessories/items
    
Articel 13. Product Warranty 

13.1. Keep the official sales invoice for warranty purposes.

13.2. For product issues, contact Customer Service via  Viber (0917 620 8055), email (openpinoy_online@hotmail.com), or Landline (+63 2 7119 5752) 

13.3. Warranty claims are subject to manufacturer verification and decision.

13.4. Any third-party loss from unauthorized repairs must be indemnified by the customer.

13.5. Warranty does not apply if the product price has not been fully paid.

13.6. No liability for defects arising after the expiration of the warranty period.   

Articel 14. Limitation of Liability 

14.1. Not liable for losses caused by system errors, server issues, transmission delays, viruses, or similar issues.

14.2. Any misunderstandings, damage, costs, or losses from using the website are entirely the user’s responsibility.

14.3. No liability for outcomes resulting from actions taken by the user based on materials on the Website or Pisopay Payment Website.

Articel 15. Termination 

15.1. Either you or the company may terminate the agreement; upon termination, you must immediately stop using the Website and Pisopay Payment Website.

15.2. The company and Pisopay may terminate the Terms or revoke rights without prior notice.

15.3. Rights and obligations (including payment) accrued before termination remain effective.

15.4. The company is not liable for any suspension or termination of the Website.

15.5. If dissatisfied, the sole remedy is to discontinue using the Website.

Articel 16. General Terms 

16.1. These Terms represent the complete agreement between you and us, superseding any prior agreements or representations.

16.2. Headings are for reference only and do not limit the scope of the provisions.

16.3. If any provision is unenforceable, the remaining provisions remain in full effect.

16.4. Failure to act on a breach does not constitute a waiver of rights.

16.5. The Terms are governed by Philippine law, and any disputes will be resolved in the Mandaluyong courts of the Philippines.


Privacy Policy 

[                   ] understands that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy.

By accessing [Company]’s Website and the Pisopay Payment Website, including any linked pages, content, or application services offered in connection therewith (collectively, the “Websites”), or by using any of our services through these Websites, you acknowledge and agree to the practices and policies outlined in this Privacy Policy.

Articel 1. ’S Privacy Policy

 This Privacy Policy governs the treatment of personally identifiable information (“Personal Information”) collected through our Website and the products posted on the Pisopay Payment Website when you make a purchase, process a payment, contact us, or use our online services.

This policy does not apply to the information-handling practices of companies or third-party service providers that we do not own or control, nor to individuals we do not employ or manage.

Additionally, users of the Website must be at least 18 years old. Anyone under the age of 18 is considered an unauthorized user.

If we become aware that a user is under 18, we reserve the right to immediately delete any Personal Information collected from such minor and to cancel any transactions made by the unauthorized user.

Articel 2. Collection and Processing of Personal Information. 

 We collect and store information provided by users through our Website or other means. The information collected may include your name, email address, gender, zip code, country, IP address, residential or mailing address, telephone number, and browser information. If you make a purchase through our Website or the Pisopay Payment Website, it may also include your payment method, billing address, and shipping address.

 By agreeing to these terms, you authorize us to use this information for viewing, transaction analysis, and customer profiling purposes.

Articel 3. Automatically Collected Information  and Statistical Use. 

 We may automatically collect certain information when you use our Website or services. This may include your IP address, cookie information, requested pages, and purchased items. This information may be used to personalize content, provide promotional notifications, and inform you about new features.

 Additionally, usage data such as the number and frequency of visitors may be used in aggregate form for statistical purposes without personally identifying you. Aggregate information may also be shared with partners to help them understand how our services and Website are used.

Articel 4. E-Mail Notification 

 When a user requests or processes a transaction through the Website or the Pisopay Payment Website, we may receive email notifications. These notifications are used to track orders and provide customer support, and email open confirmations may also be used to improve our services.

 If you do not wish to receive emails, you can change your account settings on the Website or use the “Unsubscribe” option in any email you receive.

Articel 5. Cookies

 Cookies are alphanumeric identifiers stored on your device through your browser to recognize your browser and track site usage. They do not collect Personal Information and are not combined with other information to identify you.

Articel 6. Personal Information Access Control

  Access to your Personal Information is restricted to personnel who need it to provide accurate products, services, or assistance with your order or payment concerns.

Articel 7. Business Transfers 

 Customer information may be considered a business asset in the event of asset sale or acquisition. If part or all of the Company’s assets are acquired or if the Company goes out of business or declares bankruptcy, customer information may be transferred to a third party. You acknowledge that such transfers may occur, and the acquirer may continue using your Personal Information as described in this policy.

Articel 8. Protection of Company and Others 

Personal Information may be disclosed when necessary to comply with law or court orders, enforce agreements, or protect the rights, property, or safety of the Company, its employees, users, or others. This may include sharing information with other companies or organizations for fraud prevention and credit risk reduction.

Articel 9. Access to Personal Information 

 Employees may access the following information for viewing and, in certain cases, updating purposes:
Name,  Date of Birth,  Gender, Delivery Address, Mobile Number, Telephone Number,  Email Address

 The Company does not have access to credit/debit card or bank/eMoney account information submitted via the Pisopay Payment Service Provider. The Company reserves the right to deny transactions that do not comply with these requirements.

Articel 10. Changes to Privacy Policy 

 The Company may amend this Privacy Policy from time to time. Data usage is subject to the version of the Privacy Policy in effect when the information is used. Changes will be announced on the Website or via email. Users are bound by changes when using the Website or Pisopay Payment Website after the policy is updated.

Articel 11. Questions and Concerns 

 If you have any questions or concerns regarding this Privacy Policy, please contact us.