Product Information

Q1. Whaty types of Product does OpenPinoy Sell ?

A. OpenPinoy Sells a Wide Range of tech Products, including CCTV, Access Control, Access Point, Network Equipment, Desktop/Monitor, Display Products, and Printer etc.

Q2. Is there a warranty when Purchase products ?

A. yes, most products come with a warranty provided either by the manufacturer or by OpenPinoy.
Please Check the product detail page for the warranty period of each item.

03. Can i get Support for Product compatibility or Installation ?

A. yes Our Technical Support team can assist you with installation, Compatibility, and stup if you need help, please contact us via email (openpinoy_online@hotmail.com) or message us on Viber (0917-620-8055).


Order & Payment

Q1. How do i place an Order ?

A. Select the product on our website, add it to your cart, and proceed to checkout. Once payment is completed, your order will be finalized.

Q2. What payment methods are available?

A. Payments via the Pisopay Payment Website can be made using credit/debit cards, eMoney accounts, online bank transfers, or OTC (cash payments).

Q3. How will I receive order confirmation after payment?

A. Once your payment is completed, an order confirmation will be sent to your email.

 
Shipping & Returns

Q1. Which areas are eligible for delivery?

A. Express delivery is available in Metro Manila, Luzon, Cebu, Davao, and some other major cities.

Q2. How much is the shipping fee?

A. Shipping fees vary depending on the delivery location, as well as the size and weight of the ordered items. Once the shipping cost is calculated, it will be shared with the customer.

Q3. How long does delivery take?

A. Estimate Delivery times: Metro Manila: 1–3 working days / Luzon: 5–7 working days / Visayas & Mindanao: 8–13 working days

Q4. Can I get a refund if my order is not delivered?

A. Yes, a refund is possible. However, it will only be processed after verifying the procedure and determining responsibility, and only if the customer is not at fault.


Account & Notifications

Q1. Can I check the status of my order?

A. Yes, you can view your order history and status by logging into your account page.

Q2. How will I receive delivery notifications?

A. You will receive an email notification once your order is ready for shipment, and an SMS on the actual day of delivery.


Privacy & Security

Q1. Is my personal information safe?

A. OpenPinoy ensures the security of your personal information. Access is restricted to employees who require it to provide products, support orders, or assist with payments.

Q2. What are cookies and how are they used?

A. Cookies are alphanumeric identifiers stored on your device via your browser. They are used to recognize your browser and track site usage, but they do not identify you when combined with personal information.