Warranty/Service processing is within 20 working days (This may vary depends on the parts availability.) The client will receive a call from us after completion of process.
If the defective items under the ALLOWABLE WARRANTY REPLACEMENT period has NO STOCK, customers can upgrade provided that they will pay for the upgraded amount and the warranty period will be that of the first transaction.
Unclaimed items within 30 days after our customer service informed you, shall have a storage fee of ten percent (10%) per month from the actual amount of the item/s.
OPENPINOY is hereby authorized to dispose the item/s if not claimed within 6 months by end-user.
OPENPINOY don't have any liability for any problem occur on service item/s during the service period.
Before leaving your item/s for warranty be sure to fill up the SERVICE FORM provided by our AS Center, make sure that all the information are correct: peripherals/accessories are indicated.
All items are subject for inspection by OPENPINOY authorized technical personnel.
Within the warranty period, all defective items are for check-in service only, and are subject for inspection and repair only. The decision for replacement shall be dependent upon the distributor/manufacturer on the defective item/s. OPENPINOY will, at its option, repair or replace the defective item/s at no charge, provided it is returned during the warranty period. Parts for the replacement are warranted for the remainder of the original warranty period.
The warranty is void:
- If the item/s has been damaged brought about by accident, misuse/mishandled, misapplication or any abnormal causes (i.e. animal/insect bites or wastes on parts, use of wrong voltage, damages caused by the use of non-original consumables, damages caused by fire, floods, earthquakes, and other incidental events, abused, modified or altered, neglected, improperly integrated, physical damage/ breakage. (burnt, dent, cracked).
- If the warranty seal/s of the item/s has been tampered with or altered in any way.
- If repaired or serviced by others.
- If the product serial number has been altered, defaced or removed.
- No warranty receipt and No warranty sticker.
There will be no On-site services and lending of backup units.
The warranty on computer item/s does not include software or virus problems. Openpinoy is not responsible for loss of program or data stored on hard disk drives. The client/customer is responsible of having their data backed-up before requesting for warranty service.
For provincial clients, if ever an item breaks down, the client has to send us that item, and we'll have it repaired or replaced, depending on the decision of the distributor/manufacturer of the defective item. After the repair or replacement, we will send it back to the client. OPENPINOY will not pay any freight charges. The client has to shoulder all the shipping expenses after 3 days upon receiving the item/s and must be reported immediately to our sales representative to help you for basic troubleshooting before confirming the item/s is defective. If the item/s send back and tested good by our technicians the shipping expenses will be shoulder by the client.
Claiming repaired item/s for walk-in client. After receiving call from our AS Center, you may claim your item/s with the service report paper, if your representative will claim the item/s you may provide authorization letter, your id and your representative's id.
Claiming repaired item/s for provincial client. After receiving call from our AS Center giving you instruction about what the is/are repaired or replaced, they will provide you the cost (if any ) and the shipping fee for returning to your place.
Exclusive for Brandnew CCTV Camera only, if returned and/or repaired for the third time, it will be replaced with the new stock with the same model of the first purchased.